Culturally Responsive Case Management with Culturally and Racially Marginalised Communities

Culturally Responsive Case Management Practice with Culturally and Racially Marginalised Communities is an interactive workshop supporting practitioners working with children, young people and families from CARM backgrounds within the Victorian family services context.

The training emphasises practical, values‑informed application through realistic case scenarios and guided reflection, supporting culturally safe, respectful practice grounded in child‑centred, trauma‑informed and rights‑based frameworks, including the Best Interests Case Practice Model.

Key focus areas included

• Culture, identity and intersectionality in case management practice
• Cultural humility and cultural congruence as applied practice principles
• Power, privilege and implicit bias in practitioner decision making
• Culturally responsive engagement with children, young people and familiese
• Trauma informed and rights based practice, particularly with migrant and refugee families
• Practical tools for culturally responsive engagement, assessment and planning
• Ethical and legal considerations, including mandatory reporting and child safety obligations
• Working effectively with interpreters, including preparation strategies and checklists
• Culturally responsive case planning, coordination, closure, and reflective practice for continuous improvement

Learning outcomes

By the end of this session, you will be able to:

• Understand key cultural concepts, with cultural humility as the foundation for everyday case management practice.
• Apply culturally responsive principles across the full case management lifecycle, from referral and engagement through to closure
• Use practical tools (including eco maps, genograms, reflective prompts and culturally curious questioning) to support culturally safe engagement and culturally congruent planning
• Work confidently and ethically with interpreters, using guidance and checklists to promote accuracy, confidentiality and client voice
• Respond effectively to ethical dilemmas where culture, child safety and legal obligations intersect
• Apply trauma informed and rights based approaches, and develop a personal action plan to strengthen your ongoing culturally responsive practice

Intended audience

This training is designed for you if you work with children, young people and families in:

• Family services and integrated family support
• Child and family wellbeing services
• Community services
• Health, education and multidisciplinary settings supporting CARM families

It is relevant for those in case management, service coordination or direct practice, as well as team leaders or managers strengthening culturally responsive practice.

Delivery and suitability

This is a 4-hour interactive workshop that can be delivered either in-person or online, depending on your organisation’s needs.

Participant numbers

To ensure a meaningful learning experience and encourage active participation, each session is capped at 30 participants.